Managed reputation service

Keep your business moving.
Get help with
what follows.

A planned hands-on service for businesses that want help setting up campaigns, monitoring reviews, and preparing thoughtful responses.

Explore the workflow ↗See managed pricing ↗

New platform in development · Explore with sample data

Two colleagues reviewing work together at a laptop
More support. A little less on your plate.
A defined service, with clear ownership

Know what gets handled.
Know what stays with you.

Your agreement will define coverage, turnaround, response volume, and the approvals your team controls.

01

Launch with a clear process.

Agree on locations, request timing, brand voice, and who approves responses. Configure the supported connections together.

02

Keep the program moving.

Our planned service covers review monitoring, response preparation, and escalation of concerns that need your team’s attention.

03

See the work completed.

Review activity, response progress, and outstanding issues through regular reporting and a monthly review.

Working together

A helping hand.
Your team stays in control.

Planned service responsibilities

  • Configure agreed request campaigns
  • Monitor supported review sources
  • Prepare responses for approval
  • Escalate concerns to the right person
  • Report on activity and outstanding work

Your team’s responsibilities

  • Provide approved access and eligible contacts
  • Confirm brand voice and service details
  • Approve sensitive responses
  • Resolve customer concerns directly
  • Review progress and operational changes
A clearer decision

Your questions.
Answered.

Know what you can explore now and what will be confirmed before launch.

What is the proposed starting price?

Runner Managed is proposed from $299 per location per month. Final service volumes, onboarding, messaging allowances, and coverage will be confirmed before enrollment.

Will responses be published without approval?

Approval responsibilities will be agreed during setup. Sensitive responses should remain under your team’s control. The demo publishes nothing.

Is around-the-clock support included?

No around-the-clock coverage is promised. Service hours, turnaround, escalation rules, and workload limits will be specified in the final agreement.

Choose support that
fits the way you work.

See the sample follow-up workflow before deciding what help your team needs.

See it in action ↗