The reputation platform

More clarity.
Less chasing.
Better follow-through.

Bring review requests, response drafts, and customer concerns into one organized workflow. See how your team could keep the next steps moving.

Try the app demo ↗Compare plans ↗

New platform in development · Explore with sample data

Reputation RunnerProduct concept
Review inbox 2 need attention
Jamie L.★★★★★

A welcoming team and an easy first visit.

RESPONSE DRAFT

Thank you, Jamie! We’re glad our team made your first visit feel easy and welcoming.

Ready for your approval

Illustrative data · Live connections are not enabled

The work that builds trust

From a first impression
to a thoughtful response.

Reputation Runner is being built around the work that matters to service businesses.

01

Ask consistently.

Plan review invitations after completed customer milestones, with considerate reminders and customer preferences.

02

Respond confidently.

Organize reviews and personalize drafts before approval. Keep your business’s voice in every response.

03

Follow through visibly.

Give each customer concern an owner, track its status, and keep unresolved issues in view.

Reputation RunnerProduct concept
Customer follow-up
In progress

Follow up on a booking concern

Assigned toLocation manager
Next stepContact the customer
Clear owner. Visible progress.✓

Illustrative data · Live connections are not enabled

A workspace you can actually explore

Take the next step.
See the result.

Approve a sample response and watch the demo’s response coverage change. Create a campaign draft or move a follow-up through to resolution.

  • Editable sample responses
  • Campaign creation and message previews
  • Task ownership and status tracking
  • Location filters and calculated reporting
Open the interactive app ↗
Reputation RunnerInteractive concept · Sample data

Good morning, Northside.

Here’s what needs your attention today.

Reputation RunnerProduct preview
Your reputation, at a glance.
Average rating4.8★
New reviews32
Responded to96%
Recent feedbackLast 30 days
Jamie L.
A welcoming team, every time.★★★★★

Product concepts are illustrative. Integrations and final feature availability will be confirmed before launch.

A clearer decision

Your questions.
Answered.

Know what you can explore now and what will be confirmed before launch.

What works in the demo today?

You can edit and approve sample responses, create campaign drafts, assign follow-ups, change task statuses, and compare sample locations. Changes stay in your browser.

Are live review sites or AI connected?

No. The public demo uses fictional reviews and prepared response drafts. Live AI, review-platform integrations, and publishing will be developed separately.

Can the platform send review requests?

The demo can create and preview draft campaigns, but it sends nothing. Live messaging, consent handling, and supported integrations must be completed before launch.

LET GOOD EXPERIENCES SPEAK

Turn customer feedback
into a story
worth sharing.

Try the new review-marketing demo. Choose a sample review and create a branded graphic for your website or social channels.

The live product will need source permissions and review-platform connections. The demo exports are clearly labeled as sample content.

Try review marketing ↗
SAMPLE REVIEW · DEMO CONTENT
★★★★★
“Helpful, professional, and consistent. We always feel looked after.”

Fictional feedback for the product demo

NORTHSIDE · EXAMPLE BUSINESS
MORE WAYS TO BUILD CUSTOMER TRUST

Get found. Stay connected.
Keep getting better.

Explore four new demo workspaces that connect your online presence with everyday customer care.

Listing accuracy

Make it easier to find the right details.

Compare sample business hours, phone numbers, and names. Queue a correction for review.

Compare → Review → Queue correction
Explore sample listings ↗
Shared message inbox

Help every conversation move forward.

Explore fictional web chat, email, and SMS conversations. Save reply drafts and track resolution.

Read → Draft a reply → Resolve
Try the message inbox ↗
Social content planner

Keep your business part of the conversation.

Create sample posts by location and channel, add a planned date, and mark content ready for review.

Create → Plan → Review
Plan a sample post ↗
Feedback insights

See the patterns behind the reviews.

Explore keyword-based themes in the sample feedback, read the source reviews, and create a follow-up.

Spot a theme → Read feedback → Act
Explore sample insights ↗

Interactive sample workflows only. Listings are not scanned or synced, replies are not sent, and posts are not published or scheduled. Feedback themes use keyword matching rather than live AI.

THE NEXT CHAPTER · PLANNED PRODUCTS

Get found. Win customers.
Give them a reason to return.

A focused roadmap that connects reputation with the customer journey. These products are planned and are not live services.

Website chat & lead capture · Planned

Turn questions into conversations.

Planned website chat and inquiry forms will route new leads into your shared inbox, with a clear handoff to your team.

Review widgets & location pages · Planned

Put trust where people make decisions.

Planned website widgets and location pages will bring approved genuine reviews, business details, and booking links together.

Customer reactivation · Planned

Give customers a reason to return.

Planned follow-up campaigns will help reconnect with customers who have opted in, using relevant messages and clear preferences.

Referral campaigns · Planned

Make recommendations easier.

Planned referral links and lead tracking will help customers introduce your business to someone new.

Unified performance reports · Planned

See the work—and what follows.

Planned reports will connect review activity, inquiries, response times, and follow-up outcomes where integrations provide reliable data.

The production foundation has started with account access, business workspaces, staff-entered leads and follow-up tasks. Public chat capture, review widgets, location publishing, reactivation, referrals and unified reporting are not connected or available for purchase yet.

Get a feel for your
next reputation workflow.

Explore the demo without creating an account or entering payment details.

See it in action ↗